Service Terms & Policies

Before your appointment, we kindly request that you take the necessary steps to prepare the area where the refinishing and reglazing will be performed. It is important to remove all personal belongings from the designated space to ensure their safety. This includes items such as shampoo bottles, soaps, containers, sponges, and any other personal valuables. Additionally, please remove frames, pictures, rugs, and floor mats from the area. Clearing the space will minimize the risk of any accidental damage occurring during the refinishing process.

Furthermore, we kindly ask that you inspect the faucets and valves in the area to ensure there are no leaks. It is crucial to address any potential leaks beforehand, as the reglazing process requires a drying time of 48 hours. Any water that comes into contact with the reglazed surface during this period can cause damage and may potentially void your warranty. By conducting a careful inspection and fixing any leaks in advance, you can help safeguard the integrity of the reglazing and maintain the longevity of the finish.

Please note that we cannot be held responsible for any damage to your belongings if they are not removed prior to our service in the bathroom, kitchen, or any other area where we are providing refinishing and reglazing services. Your cooperation in preparing the area and ensuring no leaks will greatly contribute to a successful and hassle-free reglazing experience. Thank you for your attention to these important matters.

Potential Additional Charges for Major Repair Services:

Please note that quotes are provided in good faith based on the pictures submitted by the customer. Be aware that unforeseen charges may apply for issues that are not noticeable in the pictures or were underestimated. These can include multiple chips, holes, cracks, rust, entire fixture stripping, or other major issues, which may result in a surcharge between $35 and $175. Exceptions include major repairs or junctions involving fiberglass, which may carry a higher surcharge.

Wall Paint:

We understand the importance of protecting walls during the reglazing process and take great care in using high-quality painter’s tape to minimize any potential damage. However, despite our best efforts and practices, there is a possibility that some paint may come off when the tape is removed.

Please note that we cannot be held liable for any paint damage that may occur upon the removal of painter’s tape. We strive to handle all projects with utmost professionalism and caution, but variations in wall conditions, paint quality, or other factors beyond our control may contribute to the paint coming off despite our best efforts.

Sinks After Reglaze:

Please note that chips and nips in the reglazing of sinks are NOT covered under the warranty provided by Simply Reglaze. These damages are typically caused by external factors, such as accidental impacts, rough handling, or normal wear and tear over time. While Simply Reglaze takes great care in the reglazing process and uses high-quality materials, they cannot be held responsible for damages that occur after the sink has been reglazed and returned to the customer.

It is important to handle the reglazed sink with caution and take preventive measures to avoid any accidental damages.

Stagnant Water, Water Puddles, Surface Indentations:

In the rare event that water continues to puddle on a bathtub, shower, sink, or any other surface reglazed by Simply Reglaze, it is the responsibility of the owner, tenant, or user to clean and dry the surface after each use. Stagnant water creates bacteria, which can damage the reglazed finish. Simply Reglaze is not responsible for any damage incurred due to stagnant water, leaks, or hard water issues.

Shower Doors & Frames:

If you, as the customer, choose to have your doors removed during the reglazing process, please be aware that we cannot be held responsible for the disposal of the doors or door frame. It is your responsibility to contact your local city trash management or relevant authorities to inquire about the proper procedures for their disposal.

Please note that there is a separate charge for removing bathtub and shower doors due to the additional time and effort required. It is important to consider that removing the doors may render them useless, as the frame tends to bend out of shape during the removal process in 99% of cases.

If you decide to have the doors removed but wish to keep them, you must reinstall them yourself within 48 hours of the reglazing completion. Alternatively, we can schedule a technician to reinstall the doors for you at an additional fee. Please note that a 48-hour drying period is necessary for the reglaze to set and cure properly before the doors can be reinstalled.

We highly recommend discussing your options with our team and seeking our professional advice before making a decision regarding the removal of your doors. Our technicians will provide guidance and advise you on the best course of action based on your specific situation.

Water Drainage Responsibility:

By engaging our services, the customer acknowledges their responsibility to provide Simply Reglaze with a suitable way to drain water used during the refinishing process. It is the customer’s duty to ensure their home has proper drainage for washing fixtures like bathtubs, sinks, showers, and jacuzzis. Simply Reglaze is not liable for any damage resulting from inadequate drainage provided by or at the customer’s premises. The customer must inspect and address drainage concerns before our services begin. By proceeding with the service, the customer agrees to this disclaimer and releases Simply Reglaze from any liability related to water drainage.

Rust:

At Simply Reglaze, we take pride in providing refinishing and reglazing services for sinks, bathtubs, and showers. We offer additional services to address rust issues, for which customers may choose to pay extra. However, it is important to understand that certain situations might be beyond our control.

While we make every effort to fix rust issues and ensure a thorough and durable reglazing process, there are instances where rust may be originating from underlying factors such as deteriorating cast iron or cast metal underneath the surface. In such cases, we cannot be held liable for the resulting issues.

Please understand that while we strive to provide exceptional service, circumstances involving underlying structural issues or cast iron/metal rotting may limit the effectiveness of our reglazing processes. Customers are responsible for making an informed decision based on our professional assessment.

Workmanship:

While our company makes every effort to achieve the best possible results on a reglazed surface, it is important to note that reglazing is an alternative to replacement, and it’s not flawless. We strive to create a smooth surface, but environmental factors such as humidity, heat, and air circulation can make it challenging to achieve a 100% impeccable result. Unlike tubs, sinks, and other fixtures that are manufactured in controlled environments and cured at very high temperatures for days, we cannot replicate those conditions. Additionally, sometimes a touch-up may be required to better the condition of a reglazed surface. If your goal is to have your tub, sink, or any other fixture looking perfect, you should consider replacing it.

Surface:

It is the customer’s responsibility to ensure that Simply Reglaze is provided with a sturdy surface and foundation to work on. Simply Reglaze cannot be held responsible for any breakage or cracks that may occur during the course of a refinishing and reglazing job if the surface provided is not sturdy or if major rust issues exist, which may potentially cause the bathtub, shower, sink, or jacuzzi to break.

We emphasize the importance of having a structurally sound surface before beginning the reglazing process. If there are any concerns regarding the stability or integrity of the fixture, we recommend addressing those issues prior to scheduling a reglazing appointment.

We cannot accept liability for damages that result from a lack of a sturdy surface or underlying rust issues that compromise the integrity of the fixture.

To download a copy of our after care instructions please click on the link below: 

After Care Instructions

Limited Warranty

Terms of Service Agreement

This Terms of Service Agreement (“Agreement”) is a legally binding agreement between you (“Customer”, “you” or “your”) and Simply Reglaze (“Company”, “we”, “us”, or “our”) governing the use of our refinishing and reglazing services (the “Services”). By using the Services, you agree to be bound by the terms and conditions of this Agreement.

1. Services Provided We provide refinishing and reglazing services for various surfaces including but not limited to bathtubs, sinks, countertops, and tile surfaces. The Services may also include the removal of old finishes, repair of damages, and refinishing and reglazing with new coatings. We will provide the Services in a professional and timely manner.
2. Payment for the Services is due upon completion of the work. We accept cash, checks, and major credit cards. If payment is not received within 30 days of completion of the work, we reserve the right to charge a late fee of up to 12% per month, or the maximum allowed by law, whichever is less.
3. By contracting our services, you agree to pay Simply Reglaze in a timely manner. We expect payment for the services rendered immediately after the work is completed. If you fail to pay Simply Reglaze promptly, we will revoke any discounts provided at the time of booking and revert charges to our usual and customary rates. Any and all special deals or discounts, whether you were aware of them or not, will not be honored in such cases.
4. Cancellation Policy If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. If you fail to provide us with sufficient notice, we may charge a cancellation fee of up to 50% of the total cost of the Services.
5. Warranty We provide a [length of warranty] warranty on all refinishing and reglazing work performed. This warranty covers defects in materials and workmanship for the duration of the warranty period. If a defect arises during the warranty period, we will repair or replace the affected area at no additional cost to you.
6. Limitation of Liability We will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the Services, including but not limited to damages for loss of profits, use, data, or other intangible losses. Our liability shall be limited to the total amount paid by you for the Services.
7. Indemnification You agree to indemnify and hold us harmless from and against any and all claims, damages, liabilities, costs, and expenses, including but not limited to attorneys’ fees, arising out of or in connection with your use of the Services.
8. Termination We may terminate this Agreement and/or suspend or terminate your access to the Services at any time without prior notice if you breach any of the terms and conditions of this Agreement.
9. Governing Law and Jurisdiction This Agreement shall be governed by and construed in accordance with the laws of the state in which we provide the Services, without regard to its conflict of law provisions. Any dispute arising out of or in connection with this Agreement shall be resolved exclusively in the state or federal courts located in the same state.
10. Entire Agreement This Agreement constitutes the entire agreement between you and us with respect to the Services and supersedes all prior or contemporaneous communications and proposals, whether oral or written, between you and us.
11. Changes to the Agreement We reserve the right to modify this Agreement at any time without prior notice. Your continued use of the Services after any modifications to this Agreement shall constitute your acceptance of such modifications.
12. By engaging Simply Reglaze, the customer agrees to provide Simply Reglaze with the opportunity to address and rectify any issues that may arise during the course of a job. The customer consents to granting access to the property and agrees to allow an appropriate amount of time for Simply Reglaze to perform the necessary repairs to ensure a satisfactory finish. This agreement is made in good faith to ensure the highest quality of service and customer satisfaction.
13. Our reglazing company uses chemicals during the reglazing process that can emit strong odors. While we take every precaution to minimize the impact of the odor, it is important to note that the smell may linger for a certain period of time. In most cases, the odor should dissipate within a few hours after the reglazing is complete. However, in the worst-case scenario, the odor may remain within the premises for up to 24 hours. We recommend that clients ventilate the area during and after the reglazing process to ensure that the smell is quickly dissipated. It is important to note that the chemicals used during the reglazing process can be harmful while they are being sprayed and when exposed for a long period of time. We recommend that clients avoid being in the immediate vicinity of the reglazing area during the spraying process and limit their exposure to the area for at least 24 hours after the reglazing is complete. Our company takes every precaution to ensure the safety of our clients and their property during the reglazing process. However, we cannot be held liable for any damages or adverse reactions that may occur due to exposure to the chemicals used in the reglazing process. Clients assume all risk and liability associated with the reglazing process and agree to hold our company harmless for any damages or adverse reactions that may occur as a result of the reglazing process.
14. During the reglazing process, we use painter’s tape to protect the walls from the reglazing chemicals. While we take every precaution to ensure that the tape is removed without causing any damage to the walls, it is important to note that we are not responsible for any paint that may come off the walls during the removal of the tape.If the walls have not been painted properly or if the paint is old and flaking, it is possible that the tape may cause some paint to come off. We recommend that clients inspect the condition of their walls prior to the reglazing process and inform our technicians of any areas of concern.Our company takes every precaution to ensure that the reglazing process is performed with the utmost care and professionalism. However, we cannot be held liable for any damage that may occur to the walls as a result of the tape removal process.Clients assume all risk and liability associated with the reglazing process and agree to hold our company harmless for any damages that may occur to the walls as a result of the tape removal process.
15. At Simply Reglaze, we strive to provide the highest quality services to our customers. However, we understand that sometimes, despite our best efforts, repairs may not work as intended. In such cases, we want to assure our customers that we will issue a full refund for the services provided.Please note that in order to be eligible for a refund, customers must contact us within 30 days of the completion of the repair and provide us with detailed information regarding the issue. We will then evaluate the situation and determine whether a refund is appropriate.It is important to understand that while we do our best to ensure the success of our repairs, there are certain factors that are beyond our control. For example, if the surface being repaired is exposed to extreme temperatures or harsh chemicals, it may cause damage that is beyond repair.By choosing to use our services, customers acknowledge and agree that Simply Reglaze is not liable for any damage or loss resulting from the use of our services, and that any refund issued will be the extent of our liability.Please note that it may take up to two weeks for the refund to be processed and credited back to the customer’s account. We appreciate your patience and understanding in this matter.
16. By using our Services, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Agreement. If you do not agree to the terms and conditions of this Agreement, you should not use our Services.